The Challenge: The Federal workforce needed a more efficient way to troubleshoot common IT issues and find technical support without overwhelming the internal helpdesk. The goal was to take a complex web of technical solutions and turn it into a frictionless, self-service experience for non-technical employees.
The Solution: I led the end-to-end UX/UI design for the “Tech Advisor” application. I started by mapping out complex user journeys to account for every potential hardware and software issue. From there, I designed a highly visual, intuitive interface featuring custom iconography, and built a fully functional interactive prototype using Adobe XD to demonstrate the final user flow to stakeholders.
My Role:
- UX Research & Mind Mapping
- UI Design & Custom Iconography
- Interactive Prototyping (Adobe XD)
The Impact: Delivered a scalable, user-centric prototype that empowered employees to quickly identify their problems and resolve IT issues independently, streamlining internal support workflows.
Information Architecture & User Flows
Great UI relies on solid UX foundations. Before designing a single screen, I built comprehensive mind maps to chart the complete decision tree. This allowed the agency stakeholders to clearly visualize the logical pathways and proposed solutions long before development began.
